Shipping and return policies for Uppwind Records

Shipping Info

- ORDERS

Orders may be placed anywhere in the world. Any Order placed by a Customer residing outside French territory shall be processed in accordance with these GTC, subject to the legal provisions otherwise applicable in the country where the Customer placing the Order is domiciled.

To place an Order, the Customer undertakes to comply with the following procedure, which consists of selecting the Products (by entering the desired size and quantities) ; identify themselves on the Service by logging into their Customer Account view their Order summary (displaying the detailed prices of each Product as well as the total price of their Order) select their delivery method; validate their Order by clicking on the "Order validation" link; proceed to payment by clicking on the "payment confirmation" link or any other link indicating that placing an order requires payment.

Provided that they have not yet confirmed their payment, Customers may go back to their choice of Products at any time, rectify any errors made when entering their Order and/or modify all or part of their identification data (including their billing and/or delivery address).

Any confirmation of payment requires the acceptance of these GTC, which the Customer undertakes to validate, after having read them in full, by ticking the box provided for this purpose.

Payment for the Order shall be made by bank card (Visa, American Express, Master Card, other credit cards) or by any other secure online payment method indicated to the Client.

All Orders placed by the Company shall be debited before dispatch.

A confirmation e-mail is sent to the Client as soon as payment has been received and the Company has checked the availability of the Products in stock.

The sending by the Company of a confirmation e-mail definitively validates the Client's Order. However, if, for whatever reason, the Company is unable to process an Order, it shall inform the Client by e-mail as soon as possible and shall proceed to reimburse the Client, provided that it has already collected the amount.

The Order confirmation e-mail that the Company sends to the Client in accordance with this article 4 shall contain a link to log in to the Client's account in order to download the invoice format, as well as the version of the General Terms and Conditions of Sale in force on the date of validation, in accordance with article 4.2, of the Client's Order. This e-mail also indicates an estimated delivery date.

- DELIVERY

The Products shall be delivered to the address provided by the Client and within the delivery period indicated in the confirmation e-mail sent by the Company, in accordance with article 4.4, upon receipt of the Client's payment.

The following delivery methods are offered to the Client: standard delivery (France):Delivery by post with an average delay of 2 to 15 working days depending on the delivery destination indicated. If the Customer is absent and the size of the parcel does not allow it to be delivered to the letterbox, the parcel is made available at the post office to which the Customer is attached. The Customer has a period of 15 consecutive days from the arrival of the parcel at the post office to collect it. After this period, it will be returned to the Company.

For destinations other than metropolitan France (including Corsica and Monaco): Delivery with an average delay of 5 to 15 working days depending on the delivery destination indicated. If the Customer is absent and the size of the parcel does not allow it to be delivered to the letterbox, a delivery notice is left for him/her and the parcel is made available in the post office to which the Customer is attached. The Customer has a period of 15 consecutive days from the arrival of the parcel at the post office to collect it. After this period, it will be returned to the Company.

In the event of a delay in shipment, the Client will receive an e-mail indicating a new delivery date.

Return Policy

- WITHDRAWAL

In accordance with the legislative provisions in force, the Client has, subject to Article 7.3, a period of 14 (fourteen) days from receipt of the Product to exercise his/her right of withdrawal as provided for in Article L. 221-18 of the French Consumer Code, without having to give reasons for his/her decision. However, any personalised product may not be returned or exchanged.

The request for withdrawal is sent to the Company by the Client through e-mail at contact(at)uppwind.com

The Products shall be returned by the Client by post, at the Client's expense, to the address of the place of dispatch of the Products or to any other address indicated to the Client by the Company no later than 14 (fourteen) days following the date on which the Client sends the Company the withdrawal e-mail.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal may not be exercised if the Products, particularly in the case of audio or video recordings such as CDs or DVDs, have been unsealed or, more generally, if they have been damaged by the Client.

In the event of withdrawal, the Product(s) must be returned to the Company in their packaging, in the case of CDs and/or DVDs, and in any event in their original condition (i.e. in new condition enabling the Company to reoffer the Products for sale). Consequently, any item of clothing that has been worn or damaged and/or any CD and/or DVD that has been unsealed will not be taken back or reimbursed by the Company.

In the event of withdrawal in accordance with this article 7, the Company is obliged to reimburse, with the exception of the cost of returning the Products, which are to be borne by the Client, all sums paid (including delivery costs) by the Client, no later than 14 (fourteen) days following the date on which the Company receives the Client's withdrawal form.